The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. Our headquarters in Plano, TX, serves as the hub for company events, trainings, and client gatherings.

We are seeking an organized, professional and personable Receptionist to serve as the first point of contact for The 20. In this role, you’ll be the first smile people see when they walk through our doors. From checking in guests at our headquarters events to helping callers connect with the right person across our nationwide network, you’ll make sure every interaction feels smooth and welcoming.

Key Responsibilities:

• Greet and check in guests for company events, trainings, and client visits, creating a professional and welcoming environment.
• Support event coordination by assisting with logistics such as signage, directions, and hospitality.
• Answer and direct incoming calls across our nationwide network, routing inquiries to the appropriate departments or staff members.
• Maintain the lobby, kitchen, copy room and other common areas to reflect an organized, professional environment consistent with The 20 brand.
• Manage relationship with campus management team and coordinate HQ upkeep and general office vendor management.
• Handle incoming mail, packages, and deliveries, coordinating distribution to appropriate staff.
• Assists in ordering, receiving, stocking and distribution of office supplies and snacks.
• Perform administrative duties such as scheduling, filing, and assisting with office projects as assigned.

Qualifications & Skills:

• Previous experience in a receptionist, front desk, or customer-facing role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to create a welcoming atmosphere for guests and callers.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) or similar software.
• Comfortable using multi-line phone systems.
• Professional demeanor with a customer-service mindset.

Physical & Availability Requirements:

• Ability to sit, stand, and walk for extended periods during events
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Routine use of hands to type
• Comfortable lifting up to 30 lbs (signage, event supplies, packages)

Work Environment/Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.